Automotive Service Advisor - Customer Experience Champion

EasyCare Recruiting; Newell (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

EasyCare Recruiting in Newell, SD, is seeking a Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes delivering exceptional customer experiences and accurate cost estimates for repairs.

Responsibilities include listening to customers, articulating repair needs to techs, following up on repairs, and maintaining CSI scores in line with dealership standards. Experience welcomed but not required, with benefits offered.

Qualifications

• Experience preferred but not required.
• Excellent customer service skills and professional demeanor.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle minor customer concerns and complaints.

Skills

Customer service

Communication

Sales ability

Attention to detail

Job description

EasyCare Recruiting in Newell, SD, is seeking a Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes delivering exceptional customer experiences and accurate cost estimates for repairs.

Responsibilities include listening to customers, articulating repair needs to techs, following up on repairs, and maintaining CSI scores in line with dealership standards. Experience welcomed but not required, with benefits offered.