Automotive Service Advisor | Customer Experience Leader

Gillman Automotive Group; Harlingen (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

401(k) with company match

Employee discounts

Job summary

Gillman Automotive Group is seeking a motivated Service Advisor in Harlingen, Texas. This role requires a natural knack for customer service, greeting customers with professionalism, and efficiently managing service appointments. Responsibilities include providing accurate repair estimates, upselling services, and ensuring customer satisfaction by communicating effectively throughout the service process. The position offers competitive compensation based on experience, alongside benefits like medical insurance and a 401(k) plan.

Qualifications

• Expertise in customer service required.
• Ability to effectively communicate with customers and technicians.
• Experience in upselling services is a plus.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs.
• Upsell recommended services using high-integrity methods.
• Provide estimates for repair/maintenance costs.
• Follow up on repairs and keep customers informed.

Skills

Customer service

Communication

Problem-solving

Sales techniques

Job description

Gillman Automotive Group is seeking a motivated Service Advisor in Harlingen, Texas. This role requires a natural knack for customer service, greeting customers with professionalism, and efficiently managing service appointments. Responsibilities include providing accurate repair estimates, upselling services, and ensuring customer satisfaction by communicating effectively throughout the service process. The position offers competitive compensation based on experience, alongside benefits like medical insurance and a 401(k) plan.