Automotive Service Advisor - Customer-Centered, with Benefits

Confidence Auto Group; Goliad (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay structure

401(k) with company match

Medical, Dental, and Vision insurance

Job summary

Confidence Auto Group in Goliad, TX is seeking a Service Advisor to bridge customers and technicians, ensuring a smooth service experience from intake to vehicle pickup.

You will greet customers, document concerns, recommend services, and coordinate with technicians while maintaining records and promoting department goals. Prior automotive service experience and strong communication are desirable.

Qualifications

• Experience as a Service Advisor or automotive customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers in a friendly and professional manner
• Listen to customer concerns and accurately document repair needs
• Provide service recommendations and explain repair options and estimates
• Coordinate with technicians to ensure timely and accurate vehicle repairs
• Keep customers updated throughout the service process
• Conduct final walkarounds and ensure customer satisfaction upon vehicle pick-up
• Maintain detailed service records and follow all dealership and manufacturer policies

Skills

Communication

Interpersonal skills

Multitasking

Dealership software

Job description

Confidence Auto Group in Goliad, TX is seeking a Service Advisor to bridge customers and technicians, ensuring a smooth service experience from intake to vehicle pickup.

You will greet customers, document concerns, recommend services, and coordinate with technicians while maintaining records and promoting department goals. Prior automotive service experience and strong communication are desirable.