Automotive Service Advisor

Hendrick Automotive Group; Jacksonville (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Hendrick Automotive Group is seeking a Service Writer at Stevenson-Hendrick Honda Jacksonville in Jacksonville, NC. You will identify, document, and sell service and maintenance needs, work with technicians to determine required work, and schedule service appointments while ensuring accuracy of estimates and a high level of customer satisfaction.

The role emphasizes strong interpersonal skills, organizational ability, and proficiency with dealership systems and Microsoft Office.

Qualifications

• Experience in automotive or customer service industries is preferred.
• Excellent interpersonal, customer service, and organizational skills.
• Working knowledge of Microsoft Office and dealership software systems.

Responsibilities

• Identify and document service needs with customers and technicians.
• Schedule service appointments and communicate estimates to customers.
• Explain and itemize costs for parts and labor to restore vehicle condition.
• Maintain customer satisfaction and adhere to company standards.

Skills

Customer service

Interpersonal skills

Organizational skills

Microsoft Office

Dealership Management System

Education

High School Diploma

GED

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Automotive Group is seeking a Service Writer at Stevenson-Hendrick Honda Jacksonville in Jacksonville, NC. You will identify, document, and sell service and maintenance needs, work with technicians to determine required work, and schedule service appointments while ensuring accuracy of estimates and a high level of customer satisfaction.

The role emphasizes strong interpersonal skills, organizational ability, and proficiency with dealership systems and Microsoft Office.