Automotive Service Experience Specialist

Norcal-Automotive; Elk Grove (CA); On-site; USD 66,000 - 120,000; Full time

Job summary

Norcal-Automotive in Elk Grove, CA is seeking a Service Advisor to greet customers, assess needs, prepare repair orders, and explain costs. You’ll coordinate with technicians, maintain accurate documents, and ensure customer satisfaction. A background in automotive or retail service and strong communication are pluses.

Day-to-day involves multitasking and product knowledge. Join a team focused on service excellence, promotions, warranties, and smooth workflow in a busy shop.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably automotive/retail.
• Basic understanding of vehicle maintenance and repair processes.

Responsibilities

• Greet customers promptly and courteously, assessing their service needs.
• Provide detailed explanations of recommended services, repairs, and costs.
• Schedule service appointments and coordinate with technicians to ensure timely completion.
• Prepare and process repair orders, ensuring documentation accuracy.
• Maintain clear communication with customers regarding status and delays.
• Resolve service-related issues or complaints professionally.
• Collaborate with parts/service departments to secure components.
• Stay up-to-date on service promotions, warranties, and standards.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Education

High school diploma

Tools

DMS software

Job description

Norcal-Automotive in Elk Grove, CA is seeking a Service Advisor to greet customers, assess needs, prepare repair orders, and explain costs. You’ll coordinate with technicians, maintain accurate documents, and ensure customer satisfaction. A background in automotive or retail service and strong communication are pluses.

Day-to-day involves multitasking and product knowledge. Join a team focused on service excellence, promotions, warranties, and smooth workflow in a busy shop.