Automotive Service Experience Advisor

CarMax Business Services; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Commissions

Paid sick time

Vacation time

Holiday time

Floating holiday

Holiday Premium Pay

Job summary

CarMax Richmond location is seeking a Service Consultant to be the trusted link between customers and skilled technicians, guiding through service and repair with clear communication and personalized support.

You will balance technical details with a customer-first approach in a fast-paced environment, delivering honest, transparent service and contributing to a positive, rewarding experience for customers and the CarMax team.

Qualifications

• Must have strong interpersonal and communication skills.
• Proficient in telephone etiquette and active listening.
• Ability to interpret and accurately record data with basic computer skills.
• Comfortable collaborating across departments in a high-energy setting.
• Willingness to work varied shifts, including nights, weekends and holidays.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Interpersonal skills

Telephone etiquette

Data entry accuracy

Cross-department collaboration

Shift flexibility

Policy adherence

Stamina on feet

Job description

CarMax Richmond location is seeking a Service Consultant to be the trusted link between customers and skilled technicians, guiding through service and repair with clear communication and personalized support.

You will balance technical details with a customer-first approach in a fast-paced environment, delivering honest, transparent service and contributing to a positive, rewarding experience for customers and the CarMax team.