Auto Service Concierge: Customer-First Support & Repairs

CarMax; Georgia; On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Commission

Paid time off & holidays

Job summary

CarMax is hiring a Service Consultant to be the trusted link between customers and our technicians. You will guide customers through the service and repair process, document concerns, and provide timely updates on vehicle status with clear communication.

In this role you’ll balance technical details with a customer-first approach, ensuring accurate invoices, smooth payments, and productive workflow in a dynamic setting at our Houston-area location. CarMax emphasizes honest service and safety.

Qualifications

• Strong interpersonal and communication skills with proven customer service ability.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to record data accurately with intermediate computer skills.
• Comfort collaborating across departments in a fast-paced environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to CarMax policies and procedures.
• Ability to stand or walk for extended periods indoors or outdoors.

Responsibilities

• Welcome and engage customers with professionalism and empathy from start to finish.
• Document concerns and create detailed repair orders for technicians, updating vehicle status.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow to maintain productivity in a fast-paced environment.
• Follow CarMax EH&S requirements and maintain a clean work area.

Skills

Interpersonal skills

Phone etiquette

Data entry

Cross-department collaboration

Flexibility to work shifts

Policy adherence

Stamina to stand/walk

Job description

CarMax is hiring a Service Consultant to be the trusted link between customers and our technicians. You will guide customers through the service and repair process, document concerns, and provide timely updates on vehicle status with clear communication.

In this role you’ll balance technical details with a customer-first approach, ensuring accurate invoices, smooth payments, and productive workflow in a dynamic setting at our Houston-area location. CarMax emphasizes honest service and safety.