Customer Experience Advisor

CarMax Business Services; Virginia Beach (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax, the nation’s largest retailer of used cars, is seeking a Customer Advisor in Virginia Beach to be the primary liaison between customers and our service technicians. You will deliver an exceptional customer experience, create and process repair orders, and provide transparent updates on vehicle status.

Join a Fortune 100 Best Company to Work For and grow your career in a fast-paced environment that values safety, teamwork, and integrity.

Qualifications

• Exceptional communication and interpersonal skills.
• Strong customer service focus delivering iconic experience.
• Ability to read, interpret, and maintain records using basic computer skills.
• Collaborative mindset across departments.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to stand or walk for extended periods and flexible shifts.
• Commitment to safety standards and PPE adherence.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing
• Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Computer skills

Team collaboration

Multi-tasking

Job description

CarMax, the nation’s largest retailer of used cars, is seeking a Customer Advisor in Virginia Beach to be the primary liaison between customers and our service technicians. You will deliver an exceptional customer experience, create and process repair orders, and provide transparent updates on vehicle status.

Join a Fortune 100 Best Company to Work For and grow your career in a fast-paced environment that values safety, teamwork, and integrity.