Vehicle Service Experience Specialist

CarMax Business Services; Sterling (VA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Sign-on bonus ($2,500)

Commission eligibility

Benefits package

Job summary

CarMax is hiring a Service Consultant in Sterling, VA to act as the trusted link between customers and technicians, guiding them through the service and repair process with clear communication and personalized support. The role emphasizes honesty, transparency, and exceptional service across all interactions.

In this position you will document concerns, create repair orders, explain service details, and ensure timely updates.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Communication

Telephone etiquette

Active listening

Data entry

Collaboration across departments

Flexible shifts

Standing/walking

Job description

CarMax is hiring a Service Consultant in Sterling, VA to act as the trusted link between customers and technicians, guiding them through the service and repair process with clear communication and personalized support. The role emphasizes honesty, transparency, and exceptional service across all interactions.

In this position you will document concerns, create repair orders, explain service details, and ensure timely updates.