Customer-First Auto Service Consultant

CarMax; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax in Houston is seeking a Service Consultant who will act as a trusted link between customers and technicians, ensuring a transparent and outstanding service experience. You will be responsible for documenting customer concerns, consulting on repairs, and managing payments while adhering to CarMax's high standards.

The ideal candidate possesses strong interpersonal skills, flexibility for varied shifts, and a commitment to excellent service. Join a company recognized as one of the Fortune 100 Best Companies to Work For®.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.

Responsibilities

• Welcome and engage customers with professionalism and empathy.
• Accurately document customer concerns and create detailed repair orders.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements.

Skills

strong interpersonal and communication skills

proficiency in telephone etiquette

ability to interpret and record data accurately

collaborative working across departments

flexibility to work varied shifts

Job description

CarMax in Houston is seeking a Service Consultant who will act as a trusted link between customers and technicians, ensuring a transparent and outstanding service experience. You will be responsible for documenting customer concerns, consulting on repairs, and managing payments while adhering to CarMax's high standards.

The ideal candidate possesses strong interpersonal skills, flexibility for varied shifts, and a commitment to excellent service. Join a company recognized as one of the Fortune 100 Best Companies to Work For®.