Automotive Service Drive Concierge (Onsite)

Norm Reeves Subaru Rockwall; California; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

FSA

Tuition reimbursement

Paid time off

Supplemental insurance

Vehicle discounts

Service discounts

Parts discounts

Job summary

Norm Reeves Subaru Rockwall in Cerritos, CA is seeking an Automotive Service Drive Greeter to welcome customers to the service department and help guide them to the right service advisor. This on-site, full-time role requires a friendly, customer-focused approach and strong communication to ensure a smooth first touchpoint.

You will maintain a professional demeanor, answer questions about services, and support the service team in managing customer flow and wait times, contributing to a positive

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work Saturdays.
• Valid driver's license.

Responsibilities

• Greet customers in a friendly and professional manner as they arrive at the service department.
• Direct customers to the appropriate service advisor or department based on their needs.
• Act as a liaison between customers and service advisors to ensure clear communication.
• Gather necessary customer information and update the service advisor.
• Answer inquiries and provide accurate information on services and wait times.
• Maintain a neat, organized service drive area and present a professional environment.
• Support the service team to manage customer flow and improve efficiency.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Follow company policies and safety procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Professional demeanor

Flexibility

Education

High school diploma or equivalent

Job description

Norm Reeves Subaru Rockwall in Cerritos, CA is seeking an Automotive Service Drive Greeter to welcome customers to the service department and help guide them to the right service advisor. This on-site, full-time role requires a friendly, customer-focused approach and strong communication to ensure a smooth first touchpoint.

You will maintain a professional demeanor, answer questions about services, and support the service team in managing customer flow and wait times, contributing to a positive