Automotive Service Dispatcher & Team Lead

Freedomfordusa; East Meadow (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Perks & Discount Program

Monthly Employee Celebrations

Paid Manufacturer Training

Company-Supplied Uniforms

Job summary

Autoworld Kia in East Meadow, NY is seeking an Automotive Assistant Service Manager & Dispatcher to support the Service Department and dispatch repair orders efficiently. You will monitor technician productivity, prioritize workloads, and ensure timely completion of repairs while coordinating with Service Advisors and Parts personnel.

The ideal candidate has dealership service experience, strong organizational and leadership skills, and a solid understanding of repair processes.

Qualifications

• Experience in automotive dealership service operations is required.
• Experience in service dispatching and shop management is preferred.
• Strong knowledge of repair processes and service workflows.

Responsibilities

• Assist the Service Manager with daily operations of the Service Department.
• Dispatch repair orders to technicians based on skill level, workload, and job priority.
• Monitor technician productivity, efficiency, and workflow throughout the day.
• Ensure repair orders are assigned and completed in a timely manner.
• Coordinate with Service Advisors, Technicians, and Parts personnel to keep repairs moving efficiently.
• Monitor the status of vehicles in the shop and communicate delays or updates to Service Advisors.
• Assist in managing shop schedules, technician availability, and repair priorities.
• Help identify and resolve workflow issues to minimize downtime and improve efficiency.
• Ensure repair orders are properly documented and completed according to dealership procedures.
• Assist the Service Manager in maintaining department performance, customer satisfaction, and manufacturer standards.
• Support technicians with workflow questions and help coordinate additional resources when needed.
• Assist with other service department responsibilities as assigned by management.

Skills

Automotive dealership experience

Service dispatching

Shop management

Leadership

Communication

Tools

DMS Tekion

Job description

Autoworld Kia in East Meadow, NY is seeking an Automotive Assistant Service Manager & Dispatcher to support the Service Department and dispatch repair orders efficiently. You will monitor technician productivity, prioritize workloads, and ensure timely completion of repairs while coordinating with Service Advisors and Parts personnel.

The ideal candidate has dealership service experience, strong organizational and leadership skills, and a solid understanding of repair processes.