Automotive Service Dispatcher: Lead workflow & Repairs

OPEN ROAD AUTO GROUP; Morristown (NJ); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness coverage

401(k) Retirement Plan

Vehicle Purchase Discounts

Descripción de la vacante

OPEN ROAD AUTO GROUP is seeking an Automotive Service Dispatcher to plan, organize and lead the flow of service work in our NJ service department, ensuring timely, quality repairs at fair costs. The role emphasizes schedule optimization, efficient communication with technicians, and rigorous repair-order documentation.

Essential duties include prioritizing comebacks, updating status with service advisors, and coordinating parts needs with the parts department.

Formación

• Must have automotive technically knowledge as a auto technician, service advisor or service manager.

Responsabilidades

• Schedules shop work to facilitate maximum productivity and hours in accordance with department objectives and technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Ensures that technicians follow warranty material disposition procedures.
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Descripción del empleo

OPEN ROAD AUTO GROUP is seeking an Automotive Service Dispatcher to plan, organize and lead the flow of service work in our NJ service department, ensuring timely, quality repairs at fair costs. The role emphasizes schedule optimization, efficient communication with technicians, and rigorous repair-order documentation.

Essential duties include prioritizing comebacks, updating status with service advisors, and coordinating parts needs with the parts department.