Automotive Assistant Service Manager & Dispatcher

Freedomfordusa; East Meadow (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Perks & Discount Program

Monthly Employee Celebrations

Paid Manufacturer Training

Company-Supplied Uniforms

Job summary

Autoworld Kia in East Meadow, NY is seeking an Automotive Assistant Service Manager & Dispatcher to support the Service Department and dispatch repair orders efficiently. You will monitor technician productivity, prioritize workloads, and ensure timely completion of repairs while coordinating with Service Advisors and Parts personnel.

The ideal candidate has dealership service experience, strong organizational and leadership skills, and a solid understanding of repair processes.

Qualifications

• Experience in automotive dealership service operations is required.
• Experience in service dispatching and shop management is preferred.
• Strong knowledge of repair processes and service workflows.

Responsibilities

• Assist the Service Manager with daily operations of the Service Department.
• Dispatch repair orders to technicians based on skill level, workload, and job priority.
• Monitor technician productivity, efficiency, and workflow throughout the day.
• Ensure repair orders are assigned and completed in a timely manner.
• Coordinate with Service Advisors, Technicians, and Parts personnel to keep repairs moving efficiently.
• Monitor the status of vehicles in the shop and communicate delays or updates to Service Advisors.
• Assist in managing shop schedules, technician availability, and repair priorities.
• Help identify and resolve workflow issues to minimize downtime and improve efficiency.
• Ensure repair orders are properly documented and completed according to dealership procedures.
• Assist the Service Manager in maintaining department performance, customer satisfaction, and manufacturer standards.
• Support technicians with workflow questions and help coordinate additional resources when needed.
• Assist with other service department responsibilities as assigned by management.

Skills

Automotive dealership experience

Service dispatching

Shop management

Leadership

Communication

Tools

DMS Tekion

Job description

Automotive Assistant Service Manager & Dispatcher# Automotive Assistant Service Manager & DispatcherAutoworld Kia - East Meadow, NY 11554## OverviewSalary Range$90,000.00 - $120,000.00 Base+Commission/year## The RoleAs an Assistant Service Manager & Dispatcher at Autoworld Kia, part of the Generation Auto Group collection, you play a key role in supporting daily service department operations by ensuring repair orders are assigned efficiently, technicians remain productive, and vehicles are completed on time. This position is responsible for coordinating shop workflow, dispatching repair orders based on technician skill levels and availability, monitoring repair progress, and assisting the Service Manager with day-to-day operations. The ideal candidate is organized, dependable, detail-oriented, and able to communicate effectively while keeping a busy service department running smoothly.**What You’ll Be Doing*** Assist the Service Manager with daily operations of the Service Department.* Dispatch repair orders to technicians based on skill level, workload, and job priority.* Monitor technician productivity, efficiency, and workflow throughout the day.* Ensure repair orders are assigned and completed in a timely manner.* Coordinate with Service Advisors, Technicians, and Parts personnel to keep repairs moving efficiently.* Monitor the status of vehicles in the shop and communicate delays or updates to Service Advisors.* Assist in managing shop schedules, technician availability, and repair priorities.* Help identify and resolve workflow issues to minimize downtime and improve efficiency.* Ensure repair orders are properly documented and completed according to dealership procedures.* Assist the Service Manager in maintaining department performance, customer satisfaction, and manufacturer standards.* Support technicians with workflow questions and help coordinate additional resources when needed.* Assist with other service department responsibilities as assigned by management.**What We’re Looking For*** Previous automotive dealership service experience required.* Prior experience in service dispatching, shop management, or an Assistant Service Manager role preferred.* Strong understanding of automotive repair processes and dealership service operations.* Ability to prioritize multiple repair orders in a fast-paced environment.* Excellent organizational, communication, and problem-solving skills.* Strong leadership skills and the ability to work effectively with technicians and Service Advisors.* Experience with DMS preferred [Tekion]* Saturday availability* Ability to multitask, stay organized, and make decisions under pressure.* Strong attention to detail and commitment to customer satisfaction.We're looking for someone who takes initiative, stays on top of the shop's daily workflow, and knows how to keep things moving. This position requires someone who can balance technician workloads, communicate effectively with the entire Service Department, and step in to support the Service Manager when needed.## Why Work for Generation Auto Group?**What We’ll Give You*** Paid Time Off* Medical Insurance* Dental Insurance* Vision Insurance* Life Insurance* Aflac Insurance* 401(k) with Employer Match* Paid Holidays* Employee Purchase Program* Referral Programs* Perks & Discount Program* Monthly Employee Celebrations* Paid Manufacturer Training* Company-Supplied Uniforms**Who We Are**Generation Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.Our Collection includes:* Generation Kia – Bohemia, New York* Generation Buick GMC – Bohemia, New York* Autoworld Kia – East Meadow, New York* Nutley Kia – Nutley, New Jersey* Rock Ridge Nissan & Infiniti – Denville, New Jersey* Freedom Ford – Woodbridge, New JerseyWe are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.**Equal Employment Opportunity**Generation Auto Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.