Automotive Service Dispatcher

Malloy Ford Charlottesville; Charlottesville (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health and dental insurance

Vision insurance

PTO & Sick Leave

401(K)

Job summary

Malloy Ford Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts. You will assign repair orders, monitor progress, and ensure efficient shop operations while maintaining high customer satisfaction.

The role requires strong organizational and communication skills, the ability to multitask, and familiarity with dealership software. Join a team focused on service excellence and continuous training.

Qualifications

• High school diploma or equivalent required; automotive or business training a plus.
• Experience in automotive service or dispatch roles preferred.
• Strong organizational and time-management skills with the ability to multitask under pressure.
• Excellent verbal and written communication; teamwork and customer service focus.
• Familiarity with dealership or shop management software and automotive terminology.

Responsibilities

• Assign repair orders to technicians based on skill, availability, and priority.
• Monitor progress to ensure timely completion and quality standards.
• Coordinate with service advisors to capture customer needs and promised timelines.
• Communicate with parts to track availability and minimize delays.
• Adjust dispatch schedules to balance workload throughout the day.
• Document work and ensure repair orders are closed efficiently.
• Help reduce technician idle time and improve labor efficiency.
• Maintain records of technician productivity and performance.
• Serve as the liaison between front-end service and shop floor.
• Assist with technician time tracking and reconciliation.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Dealership software

Automotive knowledge

Education

High school diploma or equivalent

Automotive or business training

Tools

Shop management software

Microsoft Office

Job description

Job Title: Automotive Service Dispatcher

Malloy Ford in Charlottesville is looking for an Automotive Dispatcher!

Automotive Dispatcher Summary:

We are seeking a highly organized and detail-oriented Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts departments. In this role, you will be responsible for assigning repair orders, managing technician workloads, and ensuring service operations run smoothly and efficiently. Your ability to prioritize, communicate effectively, and adapt to a fast-paced environment will directly impact shop productivity and customer satisfaction.

About Malloy :

About us: Malloy Auto Group is a family-owned and operated dealership group that has proudly served Virginia and thetri-state area for over 30 years. We invest in our people the same way we invest in our customers - with a long-term commitment to your success, offering ongoing training, advancement opportunities, and the support of a well-established, growing dealership network. Every team member is expected to uphold and embody the following Core Values: Customer-Centricity, Integrity/Honesty, Proactiveness/Drive, and Teamwork.

Automotive Dispatcher Position Benefits:

• Competitive Pay, based on experience
• Flexible Working Hours
• Health Insurance, dental and vision insurance
• PTO & Sick Leave
• 401(K)
• Career growth opportunities and paid training

Automotive Dispatcher Position Responsibilities:

• Assign repair orders to technicians based on skill level, availability, and job priority
• Monitor progress of each repair to ensure timely completion and quality standards
• Coordinate with service advisors to understand customer needs and promised timelines
• Communicate with parts department to track parts availability and reduce delays
• Adjust dispatching schedules dynamically throughout the day to maintain workflow balance
• Ensure all work is documented properly and repair orders are closed out efficiently
• Help optimize labor hours by reducing technician idle time
• Maintain accurate records of technician productivity and efficiency
• Serve as a point of contact between the front-end service team and the shop floor
• Assist with technician time clock management and flag time reconciliation

Automotive Dispatcher Qualifications:

• High school diploma or equivalent; additional automotive or business training is a plus
• Previous experience in an automotive service or dispatch role strongly preferred
• Strong organizational and time management skills
• Ability to multitask and remain calm under pressure
• Excellent verbal and written communication skills
• Working knowledge of automotive repair processes and terminology
• Familiarity with dealership or shop management software

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.