Automotive Service Dispatcher

Malloy Ford; Charlottesville (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & Sick Leave

401(K)

Career growth opportunities

Job summary

Malloy Ford in Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and the parts department. You will assign repair orders, monitor progress, and adjust schedules to maintain efficient shop operations.

The role requires strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment. This position offers competitive pay and opportunities for growth within a family-owned dealership.

Qualifications

• High school diploma or equivalent; additional automotive or business training is a plus.
• Previous experience in an automotive service or dispatch role strongly preferred.
• Strong organizational and time management skills.
• Ability to multitask and remain calm under pressure.
• Excellent verbal and written communication skills.
• Working knowledge of automotive repair processes and terminology.
• Familiarity with dealership or shop management software.

Responsibilities

• Assign repair orders to technicians based on skill level, availability, and job priority.
• Monitor progress of each repair to ensure timely completion and quality standards.
• Coordinate with service advisors to understand customer needs and promised timelines.
• Communicate with parts department to track parts availability and reduce delays.
• Adjust dispatching schedules dynamically throughout the day to maintain workflow balance.
• Ensure all work is documented properly and repair orders are closed out efficiently.
• Help optimize labor hours by reducing technician idle time.
• Maintain accurate records of technician productivity and efficiency.
• Serve as a point of contact between the front-end service team and the shop floor.
• Assist with technician time clock management and flag time reconciliation.

Skills

Organizational skills

Time management

Communication

Multitasking

Education

High school diploma

Tools

Dealership software

Job description

Job Title: Automotive Service Dispatcher

Malloy Ford in Charlottesville is looking for an Automotive Dispatcher!

Automotive Dispatcher Summary:

We are seeking a highly organized and detail-oriented Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts departments. In this role, you will be responsible for assigning repair orders, managing technician workloads, and ensuring service operations run smoothly and efficiently. Your ability to prioritize, communicate effectively, and adapt to a fast-paced environment will directly impact shop productivity and customer satisfaction.

About Malloy :

About us: Malloy Auto Group is a family-owned and operated dealership group that has proudly served Virginia and thetri-state area for over 30 years. We invest in our people the same way we invest in our customers - with a long-term commitment to your success, offering ongoing training, advancement opportunities, and the support of a well-established, growing dealership network. Every team member is expected to uphold and embody the following Core Values: Customer-Centricity, Integrity/Honesty, Proactiveness/Drive, and Teamwork.

Automotive Dispatcher Position Benefits:

• Competitive Pay, based on experience
• Flexible Working Hours
• Health Insurance, dental and vision insurance
• PTO & Sick Leave
• 401(K)
• Career growth opportunities and paid training

Automotive Dispatcher Position Responsibilities:

• Assign repair orders to technicians based on skill level, availability, and job priority
• Monitor progress of each repair to ensure timely completion and quality standards
• Coordinate with service advisors to understand customer needs and promised timelines
• Communicate with parts department to track parts availability and reduce delays
• Adjust dispatching schedules dynamically throughout the day to maintain workflow balance
• Ensure all work is documented properly and repair orders are closed out efficiently
• Help optimize labor hours by reducing technician idle time
• Maintain accurate records of technician productivity and efficiency
• Serve as a point of contact between the front-end service team and the shop floor
• Assist with technician time clock management and flag time reconciliation

Automotive Dispatcher Qualifications:

• High school diploma or equivalent; additional automotive or business training is a plus
• Previous experience in an automotive service or dispatch role strongly preferred
• Strong organizational and time management skills
• Ability to multitask and remain calm under pressure
• Excellent verbal and written communication skills
• Working knowledge of automotive repair processes and terminology
• Familiarity with dealership or shop management software

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.