Automotive Service Dispatcher: Master Scheduler & Flow Optimizer

Malloy Auto Group; Charlottesville (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Health insurance

Dental & vision insurance

PTO & Sick Leave

401(k)

Training & growth

Job summary

Malloy Ford in Charlottesville is seeking an organized Automotive Dispatcher to coordinate work between service advisors, technicians, and parts departments. You will assign repair orders, monitor progress, and ensure smooth shop operations.

The role emphasizes prioritization, clear communication, and adapting to a fast-paced environment to improve productivity and customer satisfaction. Hiring Malloy Ford Service Department with growth opportunities and training available.

Qualifications

• High school diploma or equivalent; automotive or business training is a plus.
• Previous experience in an automotive service or dispatch role strongly preferred.
• Strong organizational and time management skills.
• Ability to multitask and remain calm under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Assign repair orders to technicians based on skill level, availability, and priority.
• Monitor progress of each repair to ensure timely completion and quality standards.
• Coordinate with service advisors to understand customer needs and promised timelines.
• Communicate with parts department to track parts availability and reduce delays.
• Adjust dispatching schedules dynamically to maintain workflow balance.
• Ensure all work is documented and repair orders are closed out efficiently.
• Help optimize labor hours by reducing technician idle time.
• Maintain records of technician productivity and efficiency.
• Serve as a point of contact between the front-end service team and the shop floor.
• Assist with technician time clock management and time reconciliation.

Skills

Highly organized

Detail-oriented

Multitasking

Strong communication

Education

High school diploma or equivalent

Tools

Dealership/shop management software

Job description

Malloy Ford in Charlottesville is seeking an organized Automotive Dispatcher to coordinate work between service advisors, technicians, and parts departments. You will assign repair orders, monitor progress, and ensure smooth shop operations.

The role emphasizes prioritization, clear communication, and adapting to a fast-paced environment to improve productivity and customer satisfaction. Hiring Malloy Ford Service Department with growth opportunities and training available.