Automotive Service Dispatcher — Flexible Hours & Growth

Malloy Ford; Charlottesville (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & Sick Leave

401(K)

Career growth opportunities

Job summary

Malloy Ford in Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and the parts department. You will assign repair orders, monitor progress, and adjust schedules to maintain efficient shop operations.

The role requires strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment. This position offers competitive pay and opportunities for growth within a family-owned dealership.

Qualifications

• High school diploma or equivalent; additional automotive or business training is a plus.
• Previous experience in an automotive service or dispatch role strongly preferred.
• Strong organizational and time management skills.
• Ability to multitask and remain calm under pressure.
• Excellent verbal and written communication skills.
• Working knowledge of automotive repair processes and terminology.
• Familiarity with dealership or shop management software.

Responsibilities

• Assign repair orders to technicians based on skill level, availability, and job priority.
• Monitor progress of each repair to ensure timely completion and quality standards.
• Coordinate with service advisors to understand customer needs and promised timelines.
• Communicate with parts department to track parts availability and reduce delays.
• Adjust dispatching schedules dynamically throughout the day to maintain workflow balance.
• Ensure all work is documented properly and repair orders are closed out efficiently.
• Help optimize labor hours by reducing technician idle time.
• Maintain accurate records of technician productivity and efficiency.
• Serve as a point of contact between the front-end service team and the shop floor.
• Assist with technician time clock management and flag time reconciliation.

Skills

Organizational skills

Time management

Communication

Multitasking

Education

High school diploma

Tools

Dealership software

Job description

Malloy Ford in Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and the parts department. You will assign repair orders, monitor progress, and adjust schedules to maintain efficient shop operations.

The role requires strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment. This position offers competitive pay and opportunities for growth within a family-owned dealership.