Automotive Service Dispatcher | Flexible Hours & Growth

Malloy Toyota; Charlottesville (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

PTO & Sick Leave

401(K)

Career growth opportunities and paid培训

Job summary

Malloy Ford in Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts departments. You will assign repair orders, monitor progress, and ensure timely completion while maintaining quality standards.

This role emphasizes prioritization, clear communication, and fast-paced adaptability. The ideal candidate brings strong organization, multitasking ability, and knowledge of dealership workflow.

Qualifications

• Requires high school diploma or equivalent; automotive or business training is a plus.
• Experience in an automotive service or dispatch role preferred.
• Strong organizational and time management skills.
• Ability to multitask and remain calm under pressure.
• Excellent verbal and written communication skills.
• Familiarity with dealership or shop management software.

Responsibilities

• Assign repair orders to technicians based on skill level, availability, and job priority.
• Monitor progress of each repair to ensure timely completion and quality standards.
• Coordinate with service advisors to understand customer needs and promised timelines.
• Communicate with parts department to track parts availability and reduce delays.
• Adjust dispatching schedules dynamically throughout the day to maintain workflow balance.
• Ensure all work is documented properly and repair orders are closed out efficiently.
• Help optimize labor hours by reducing technician idle time.
• Maintain accurate records of technician productivity and efficiency.
• Serve as a point of contact between the front-end service team and the shop floor.
• Assist with technician time clock management and flag time reconciliation.

Skills

Organizational skills

Time management

Multitasking

Verbal communication

Written communication

Knowledge of automotive repair

Dealership software

Education

High school diploma or equivalent

Automotive/business training

Tools

Shop management software

Job description

Malloy Ford in Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts departments. You will assign repair orders, monitor progress, and ensure timely completion while maintaining quality standards.

This role emphasizes prioritization, clear communication, and fast-paced adaptability. The ideal candidate brings strong organization, multitasking ability, and knowledge of dealership workflow.