Flexible-Hours Auto Service Dispatcher

Malloy Ford Charlottesville; Charlottesville (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health and dental insurance

Vision insurance

PTO & Sick Leave

401(K)

Job summary

Malloy Ford Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts. You will assign repair orders, monitor progress, and ensure efficient shop operations while maintaining high customer satisfaction.

The role requires strong organizational and communication skills, the ability to multitask, and familiarity with dealership software. Join a team focused on service excellence and continuous training.

Qualifications

• High school diploma or equivalent required; automotive or business training a plus.
• Experience in automotive service or dispatch roles preferred.
• Strong organizational and time-management skills with the ability to multitask under pressure.
• Excellent verbal and written communication; teamwork and customer service focus.
• Familiarity with dealership or shop management software and automotive terminology.

Responsibilities

• Assign repair orders to technicians based on skill, availability, and priority.
• Monitor progress to ensure timely completion and quality standards.
• Coordinate with service advisors to capture customer needs and promised timelines.
• Communicate with parts to track availability and minimize delays.
• Adjust dispatch schedules to balance workload throughout the day.
• Document work and ensure repair orders are closed efficiently.
• Help reduce technician idle time and improve labor efficiency.
• Maintain records of technician productivity and performance.
• Serve as the liaison between front-end service and shop floor.
• Assist with technician time tracking and reconciliation.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Dealership software

Automotive knowledge

Education

High school diploma or equivalent

Automotive or business training

Tools

Shop management software

Microsoft Office

Job description

Malloy Ford Charlottesville is seeking an Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts. You will assign repair orders, monitor progress, and ensure efficient shop operations while maintaining high customer satisfaction.

The role requires strong organizational and communication skills, the ability to multitask, and familiarity with dealership software. Join a team focused on service excellence and continuous training.