Automotive Service Dispatch Lead | Shop Ops & Mentoring

Bettenhausen Automotive; Lockport (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health and Dental

Vision

Short Term Disability

Life Insurance

401K Plan

PTO

Employee Assistance Program

Free College Program with Strayer

Job summary

Bettenhausen Chrysler Dodge Jeep & Ram in Lockport, IL seeks a service dispatcher to organize and control work flow in the service department, ensuring quality repairs at a fair cost to customers. The role emphasizes fixing first visit, mentoring technicians, and maintaining strong customer satisfaction.

The candidate should have automotive industry experience, be able to work evenings once weekly and rotate Saturdays, and contribute to a clean, organized shop environment.

Qualifications

• Experience in service dispatch or service advising in a dealership environment.
• Technical automotive knowledge.
• Ability to manage and mentor a team.
• Organized, friendly, and customer-focused demeanor.

Responsibilities

• Coordinate workflow to maximize efficiency in the service department.
• Ensure all documents for technicians are available and accurate.
• Aim for forecasted goals set by service management.
• Monitor tech hours and assign jobs by technician level.
• Oversee RO open/close processes and warranty material disposition.

Skills

service dispatch experience

service advisor at a dealership

technical automotive knowledge

demonstrated ability to manage others

organized and friendly personality

Job description

Bettenhausen Chrysler Dodge Jeep & Ram in Lockport, IL seeks a service dispatcher to organize and control work flow in the service department, ensuring quality repairs at a fair cost to customers. The role emphasizes fixing first visit, mentoring technicians, and maintaining strong customer satisfaction.

The candidate should have automotive industry experience, be able to work evenings once weekly and rotate Saturdays, and contribute to a clean, organized shop environment.