Automotive Service Advisor: Growth, Commission & Tuition Support

Bettenhausen Automotive; Lockport (IL); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Short term disability

Life insurance

401(K)

Employee Assistance Program

College tuition while you work

Job summary

Bettenhausen Automotive in Lockport, IL is seeking a Service Advisor to interpret customer needs for technicians and drive service sales. The role requires delivering exemplary customer service in a high-volume environment and acting as the primary contact for all service matters.

You will prioritize services, manage customer expectations, and keep clients updated on repair needs and completion times while collaborating with technicians to ensure timely, accurate work and satisfied customers.

Qualifications

• 3+ years of dealership Service Advisor experience; CDJR experience preferred.
• Reynolds & Reynolds experience preferred.
• Exemplary customer service and sales skills required.
• Able to work in a high-volume environment and multitask.
• Valid driver’s license required.
• Excellent time management and organizational skills.

Responsibilities

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers' problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Skills

Customer service

Sales skills

Time management

Organization

Multitasking

Valid driver’s license

Tools

Reynolds & Reynolds

Job description

Bettenhausen Automotive in Lockport, IL is seeking a Service Advisor to interpret customer needs for technicians and drive service sales. The role requires delivering exemplary customer service in a high-volume environment and acting as the primary contact for all service matters.

You will prioritize services, manage customer expectations, and keep clients updated on repair needs and completion times while collaborating with technicians to ensure timely, accurate work and satisfied customers.