Automotive Service Dispatcher: Shop Floor Lead

Lincoln of Wayne; Wayne (NJ); Sur place; USD 59 000 - 72 000; Plein temps

Résumé du poste

Lincoln of Wayne is looking for a motivated, organized, and detail-oriented Automotive Service Dispatcher to join our service department. This hands-on role is located directly in the service shop, working alongside technicians and the service management team to oversee repair orders, monitor technician hours, and ensure proper documentation.

We offer a structured schedule and a supportive team environment.

Qualifications

• Previous automotive dealership or service department experience preferred.

Responsabilités

• Work directly in the service shop alongside technicians and service management.
• Oversee all repair orders and monitor the status of vehicles throughout the repair process.
• Monitor technician hours, productivity, and efficiency to help keep the shop on track.
• Review and follow up on partial tickets to ensure all work is properly documented and completed.
• Check ESP and maintenance contract coverage and ensure applicable information is handled correctly.
• Review completed repair orders for accuracy and return any ROs that are incomplete, missing documentation, or not properly written up.
• Identify and flag comeback repairs and communicate them to service management.
• Maintain and manage the shop route sheet, keeping repair orders and technician assignments organized and up to date.
• Communicate with technicians, service advisors, and management to address delays, missing information, and workflow issues.
• Help maintain an organized, productive, and efficient service department.

Connaissances

Organizational skills

Attention to detail

Multitasking

Communication

Team accountability

Outils

CDK

Description du poste

Lincoln of Wayne is looking for a motivated, organized, and detail-oriented Automotive Service Dispatcher to join our service department. This hands-on role is located directly in the service shop, working alongside technicians and the service management team to oversee repair orders, monitor technician hours, and ensure proper documentation.

We offer a structured schedule and a supportive team environment.