Customer-First Automotive Service Advisor

Grubbs Nissan Tulsa; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off

Employee vehicle purchase program

Job summary

Grubbs Family of Dealerships in Tulsa seeks a Client Service Advisor to be the friendly face of our service department. You will build trust with guests, present needed services with integrity, and drive an excellent customer experience on every repair order.

You’ll greet customers, document concerns for accurate diagnosis, provide clear estimates, and coordinate with technicians to keep service moving. A strong focus on CSI and professionalism is required.

Qualifications

• Service advisor or strong customer service / sales experience preferred.
• Excellent communication and relationship-building skills.
• Ability to explain technical work in terms customers understand.
• Comfortable with DMS / CRM technology.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet service customers promptly and perform walk-arounds and write-ups.
• Document concerns clearly for accurate first-time diagnosis.
• Present services with integrity and provide accurate estimates.
• Provide timelines and proactive status updates during visits.
• Coordinate with technicians and parts to keep work moving.
• Drive customer-pay sales and maintain CSI through good service.
• Handle concerns professionally until resolved.
• Follow up after visits to secure future business.

Skills

Excellent communication

Relationship building

Explain technical work clearly

CRM/DMS proficiency

Valid driver's license

Job description

Grubbs Family of Dealerships in Tulsa seeks a Client Service Advisor to be the friendly face of our service department. You will build trust with guests, present needed services with integrity, and drive an excellent customer experience on every repair order.

You’ll greet customers, document concerns for accurate diagnosis, provide clear estimates, and coordinate with technicians to keep service moving. A strong focus on CSI and professionalism is required.