Automotive Service & Customer Experience Associate

Lucid Motors; Mission Viejo (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Job summary

Lucid Motors in Mission Viejo, CA is hiring a Service Assistant to support day-to-day service operations. You will assist with vehicle hand-overs, prep for deliveries, drives of loaners, and coordinating rides, working closely with technicians and the service team.

The role requires basic automotive knowledge, strong communication, and the ability to multitask in a fast-paced environment. You must be 18+, have a valid driver's license, and will receive forklift and CPR training after hire.

Qualifications

• 18 years of age or older.
• Basic automotive knowledge.
• Willingness to obtain forklift certification post hire.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Ability to stand and walk for extended periods.
• Full-time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year; drivers under 21 must have 3 years’ license history and complete Lucid Training on hire.

Responsibilities

• Provides a world-class customer experience to all Lucid clients, both internal and external.
• Vehicle drives include dropping off or picking up customer vehicles and/or loaners, runs to the Bodyshop, test charging at EA charge stations, among others.
• Arranging Lyft rides for internal vehicle moves per request.
• Assist with Pre-Delivery Inspection (PDI) carrier preparation and vehicle hand-over; help with check in process.
• Assist technicians with basic repairs in the shop.
• Other duties as assigned including moving and staging vehicles, delivering parts, washing vehicles, and assisting the service department as needed.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Stand and walk

Driver's license

Forklift certification readiness

Safety awareness

Tools

Forklift operation

CPR training

Job description

Lucid Motors in Mission Viejo, CA is hiring a Service Assistant to support day-to-day service operations. You will assist with vehicle hand-overs, prep for deliveries, drives of loaners, and coordinating rides, working closely with technicians and the service team.

The role requires basic automotive knowledge, strong communication, and the ability to multitask in a fast-paced environment. You must be 18+, have a valid driver's license, and will receive forklift and CPR training after hire.