Automotive Service Assistant - Customer Experience

Lucid Motors; McLean (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Equity program

Job summary

Lucid Motors is seeking a Service Assistant to support day-to-day operations and ensure a smooth flow of the service department. This role focuses on delivering a world-class customer experience and helping with vehicle logistics, inspections, and basic shop tasks.

You will handle customer vehicle drop-offs and loaners, arrange Lyft rides, assist with Pre-Delivery Inspection, and support technicians. The position offers growth in the automotive industry and aligns with Lucid's commitment to

Qualifications

• 18 years of age or older
• Basic automotive knowledge

Responsibilities

• Provides a world-class customer experience to all Lucid clients, both internal and external
• Vehicle drives include dropping off or picking up customer vehicles and/or loaners, runs to the Bodyshop, test charging at EA (Electrify America) charge stations, among others.
• Arranging Lyft rides for internal vehicle moves per request
• Assist with Pre-Delivery Inspection (PDI) carrier preparation and vehicle hand-over. When needed, help with check in process
• Assist technicians with basic repairs in the shop
• Other duties as assigned including but not limited to moving and staging vehicles, delivering parts, washing vehicles, and assisting the service department as needed

Skills

Basic automotive knowledge

Job description

Lucid Motors is seeking a Service Assistant to support day-to-day operations and ensure a smooth flow of the service department. This role focuses on delivering a world-class customer experience and helping with vehicle logistics, inspections, and basic shop tasks.

You will handle customer vehicle drop-offs and loaners, arrange Lyft rides, assist with Pre-Delivery Inspection, and support technicians. The position offers growth in the automotive industry and aligns with Lucid's commitment to