Automotive Service & Customer Experience Advisor

Pep Boys Inc; Columbus (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part‑t‑

Job summary

Pep Boys Inc. is seeking a Service Associate to engage customers, answer questions, schedule appointments, and guide them to the right parts and services. You will assist with service and register transactions and maintain a neat, safe shop environment.

The role requires strong communication, basic math for discounts and commissions, and a willingness to work days, nights, weekends, and holidays. Previous automotive experience is valued.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related automotive service experience.
• One year of sales experience preferred.
• Basic math for commissions and discounts.
• Strong verbal communication skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• First point of contact for customers on the phone and in the store.
• Schedule appointments and sell parts and service.
• Organize and process work orders and register transactions; knowledge of services and parts.
• Assist in customer care, work orders, and store operations.
• Perform express automotive services: tire mounting, rotations, oil changes, inspections, etc.
• Ensure safety procedures and proper wheel torque and fluid services.
• Communicate effectively with associates, management, and customers.

Skills

Strong verbal communication

Strong customer service

One year sales experience

One year automotive service experience

Valid Driver's License

Education

High school diploma or equivalent

Job description

Pep Boys Inc. is seeking a Service Associate to engage customers, answer questions, schedule appointments, and guide them to the right parts and services. You will assist with service and register transactions and maintain a neat, safe shop environment.

The role requires strong communication, basic math for discounts and commissions, and a willingness to work days, nights, weekends, and holidays. Previous automotive experience is valued.