Luxury Auto Service Advisor – Expert Client Care

Hendrick Automotive Group; Northlake (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Hendrick BMW Northlake is seeking a Service Advisor to help identify and document service needs, explain maintenance recommendations, and schedule service for customers. The role involves working with technicians to determine required maintenance and to upsell additional services as appropriate.

The ideal candidate will have automotive or customer service experience, strong interpersonal and organizational skills, and familiarity with dealership software.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customer and technician.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.

Skills

Interpersonal skills

Customer service

Communication skills

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Hendrick BMW Northlake is seeking a Service Advisor to help identify and document service needs, explain maintenance recommendations, and schedule service for customers. The role involves working with technicians to determine required maintenance and to upsell additional services as appropriate.

The ideal candidate will have automotive or customer service experience, strong interpersonal and organizational skills, and familiarity with dealership software.