Automotive Service Advisor: Drive Service Excellence

Hendrick Automotive Group; Duluth (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Rick Hendrick Chrysler Dodge Jeep Ram Duluth is seeking a Service Advisor to communicate with customers and technicians, identify required maintenance, and schedule services. The role requires knowledge of vehicle operations and strong customer service and organizational abilities.

The advisor will provide accurate estimates and ensure CSI targets are met. Responsibilities include presenting service options, maintaining safety standards, and following dealership policies while delivering a

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary services.
• Schedule service appointments.
• Enter cost estimates on service orders and explain them to customers.
• Maintain CSI at or above company standards.
• Follow safety rules and company policies.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Rick Hendrick Chrysler Dodge Jeep Ram Duluth is seeking a Service Advisor to communicate with customers and technicians, identify required maintenance, and schedule services. The role requires knowledge of vehicle operations and strong customer service and organizational abilities.

The advisor will provide accurate estimates and ensure CSI targets are met. Responsibilities include presenting service options, maintaining safety standards, and following dealership policies while delivering a