Automotive Service Coordinator

LUM SISTERS LLC; McMinnville (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) retirement plan

Employee discounts

Training and career growth

Employee Demo Program

Job summary

Lum’s Chevrolet GMC in McMinnville, Oregon is seeking a friendly, organized Service Coordinator to join our Service Department. You will greet customers, direct them to the appropriate Service Advisor, drive the customer shuttle, answer calls, and schedule service appointments with a focus on excellent service.

The role rotates across service drive, shuttle, and phone/appointment duties, requiring strong communication, reliability, and basic computer skills.

Qualifications

• Must be at least 18 years old.
• Friendly and professional personality with a genuine interest in helping customers.
• Strong communication and customer service skills.
• Comfortable speaking with customers both in person and over the phone.
• Organized and able to transition between different scheduled responsibilities throughout the day.
• Ability to stay focused and productive in a busy Service Department.
• Strong attention to detail.
• Dependable and punctual.

Responsibilities

• Greet customers in the service drive and direct them to the appropriate Service Advisor.
• Drive the dealership shuttle and provide safe transportation for customers.
• Answer inbound service calls and make outbound service calls for service needs and reminders.
• Schedule, confirm, and update customer service appointments.
• Document customer information and communications in dealership systems.
• Assist Service Advisors and other staff as needed.
• Maintain a professional, organized, and customer-friendly environment.

Skills

Customer service

Communication skills

Organization

Punctuality

Attention to detail

Tools

Dealership software

Job description

Service CoordinatorLum’s Chevrolet GMC is looking for a friendly, organized, and customer-focused Service Coordinator to join our Service Department in McMinnville.The Service Coordinator is a versatile member of the Service Department who will have scheduled responsibilities throughout the day in different areas of the department. Duties may include greeting and assisting customers in the service drive, driving the customer shuttle, answering inbound service calls, making outbound service calls, and scheduling service appointments. The position is structured around scheduled assignments throughout the day, allowing the Service Coordinator to focus on the assigned responsibility and provide excellent service to our customers.ResponsibilitiesServe as a friendly and professional greeter in the service drive during scheduled service drive assignments.Welcome customers arriving for service and assist with directing them to the appropriate Service Advisor or department.Assist with customer vehicle flow and service drive operations.Drive the dealership shuttle as needed and provide safe, courteous transportation for customers.Answer inbound service calls during scheduled phone assignments.Make outbound service calls to customers regarding service needs, appointments, maintenance reminders, follow-up, and other service-related matters.Schedule, confirm, and update customer service appointments.Accurately document customer information, appointments, and communications in dealership systems.Assist Service Advisors and other Service Department employees with customer needs.Communicate effectively with customers and dealership employees.Maintain a professional, organized, and customer-friendly environment.Follow all dealership safety procedures and driving requirements.Perform other duties as assigned.ScheduleThis is a full-time, day-shift position. The Service Coordinator will have scheduled assignments throughout the day based on Service Department needs. Responsibilities will rotate between areas such as the service drive, customer shuttle, and service phone and appointment functions.BenefitsMedical insuranceDental insuranceVision insurancePaid time offPaid holidays401(k) retirement planEmployee discountsHoliday Savings PlanEmployee Demo ProgramEmployee referral bonusesEmployer donation matchingTraining and career growth opportunitiesFamily-owned and community-focused work environmentFun and supportive team environmentQualificationsMust be at least 18 years of age.Valid driver’s license with an acceptable driving record.Friendly and professional personality with a genuine interest in helping customers.Strong communication and customer service skills.Comfortable speaking with customers both in person and over the phone.Organized and able to transition between different scheduled responsibilities throughout the day.Ability to stay focused and productive in a busy Service Department.Strong attention to detail.Dependable, punctual, and willing to help wherever needed.Basic computer skills and the ability to learn dealership systems.Previous customer service, receptionist, call center, automotive, or dealership experience is preferred but not required.Ability to pass a pre-employment background check, MVR check, and pre-employment drug screen.Why Lum’s?We are a family-owned dealership that values teamwork, empathy, loyalty, growth, and having fun while doing great work.If you enjoy working with people, are comfortable taking on different responsibilities throughout the day, and want to be part of a team that puts customers first, we want to hear from you.Lum’s Chevrolet GMCMcMinnville, OregonLum’s Family of Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.