Automotive Service Manager

LUMS AUTO CENTER INC; Warrenton (OR); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company participation

Paid time off & Holidays

Relocation assistance may be available

Job summary

Lum’s Auto Center in Warrenton, Oregon seeks a high-impact Service Manager to lead our Toyota & CDJR service operation on the Oregon coast. Lead a dual-brand team, influence staffing, processes, and profitability through great people, great accountability, and world-class customer experience.

This hands-on leadership role focuses on KPIs, technician productivity, and service-drive performance, with a guaranteed first six months and a path to six-figure earnings in a supportive dealership culture.

Qualifications

• Proven track record of improving service-department performance.
• Understanding the economics of a profitable Fixed Operations department.
• Ability to coach Advisors and Technicians and manage by KPIs.

Responsibilities

• Lead the People: recruit, coach, and develop Service Advisors and Technicians.
• Drive the Numbers: own KPIs for profitability and CSI.
• Build the Process: standardize service-drive processes and scheduling.
• Own the Customer Experience: create trust, transparency, and professionalism.

Skills

Leadership

KPIs & accountability

Recruiting

Customer experience

Communication

Team building

Job description

Lum’s Auto Center | Toyota & Chrysler Dodge Jeep RamWarrenton, OregonLead the Operation. Build the Team. Own the Results.Lum’s Auto Center is looking for a high-impact Service Manager to lead our growing Toyota & CDJR service operation in beautiful Warrenton, Oregon.This is an opportunity for an experienced Service Manager who wants more than a title.We’re looking for someone who wants to take a great service department and make it world class.You’ll have the opportunity to influence staffing, processes, customer experience, technician productivity, advisor performance, and overall profitability while leading a team serving two highly respected automotive brands.THE OPPORTUNITYLum’s has an established foundation and a tremendous opportunity to continue growing its Fixed Operations business.The right leader will be responsible for taking that foundation and building a consistent, highly productive, customer-focused service operation.This is a hands-on leadership position for someone who believes that great results come from:Great people + great processes + great accountability.WHY THIS OPPORTUNITY IS UNIQUEEstablished Toyota & CDJR dual-brand operationOpportunity to significantly grow customer-pay business and overall service profitabilityAbility to influence staffing, recruiting, training, and team developmentOpportunity to build a high-performance culture around measurable KPIsLeadership support and investment in people, equipment, technology, and processesStrong opportunity to improve technician productivity and service-drive performanceBeautiful location on the Oregon CoastLong-term opportunity to make a meaningful impact on the dealership's Fixed Operations performanceWHAT YOU'LL BE RESPONSIBLE FORLead the PeopleRecruit, retain, coach, and develop Service Advisors and TechniciansEstablish clear expectations and accountabilityDevelop future leaders within the departmentCreate a culture where high performance is expected — and supportedDrive the NumbersTake ownership of the KPIs that determine service-department profitability, including:Customer Pay ELRHours per ROCustomer-pay labor salesTechnician productivity and efficiencyGross profitNet-to-grossMPI execution and salesWarranty and internal performanceCustomer retention and CSIYou won't simply review the numbers.You'll use them to lead the business.Build the ProcessEstablish consistent service-drive processesImprove write-up, MPI, inspection, and presentation proceduresStrengthen scheduling and dispatchingReduce WIP and production bottlenecksImprove communication between Service, Parts, and TechniciansIdentify missed opportunities and create systems to capture themCreate repeatable processes that allow the department to grow without sacrificing the customer experienceOwn the Customer ExperienceOur customers should know exactly what to expect when they visit Lum's.You'll lead the team in creating an experience built around:Trust. Communication. Transparency. Professionalism.The goal isn't simply to sell more work.It's to earn the customer's trust to take care of more of their vehicle.COMPENSATION & BENEFITS$10,000 Monthly Guarantee for First Six Months$120,000+ Annual Earning PotentialBased on experience + additional performance bonus opportunityCompetitive base/guaranteed compensation based on experienceAdditional performance-based bonus potentialHealth, dental, and vision insuranceSupplemental insurance offerings401(k) with company participationPaid time off & HolidaysVehicle Demo AllowanceHoliday Savings BonusLeadership development opportunitiesOpportunity for long-term advancementRelocation assistance may be available for the right candidateTHE LIFESTYLE BONUSLive Where People Vacation.Warrenton sits on Oregon's stunning northern coast, surrounded by beaches, rivers, forests, outdoor recreation, and some of the Pacific Northwest's most beautiful scenery.You're minutes from Astoria, the Pacific Ocean, and countless opportunities for fishing, boating, hiking, hunting, camping, and exploring the Oregon Coast.It's a community where you can build a career without giving up the quality of life that brought you to Oregon in the first place.THIS ISN'T JUST ANOTHER SERVICE MANAGER JOB.It's an opportunity to lead a team, build a culture, improve a business, and make your fingerprints visible on the results.If you're a Service Manager who wants to be challenged, empowered, and given the opportunity to build something great, we'd like to meet you.WHO WE'RE LOOKING FORWe're looking for a proven leader, not simply someone who has held the Service Manager title.You may be an experienced Service Manager looking for a better opportunity — or a strong Assistant Service Manager, Service Lane Manager, or senior Fixed Operations leader ready to take the next step.The ideal candidate:Has a proven track record of improving service-department performanceUnderstands the economics of a profitable Fixed Operations departmentKnows how to coach Advisors and TechniciansIs comfortable managing by KPIs and accountabilityIs an excellent recruiter and team builderUnderstands the importance of customer experience and retentionHas strong organizational and communication skillsIs comfortable making decisions and holding people accountableBrings energy, urgency, and professionalism to the service driveHas a builder's mindsetMost importantly...You're the type of leader who walks into a department and immediately starts thinking:“How do we make this better?”If you're ready to make a real impact—and help build something better—we want to hear from you. Say NO to neutral and apply to join our team today.Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.