Automotive Service Coordinator

Lum's Auto Center; McMinnville (OR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) retirement plan

Employee discounts

Holiday Savings Plan

Employee Demo Program

Employee referral bonuses

Employer donation matching

Training and career growth opportuniti

Family-owned and community-focused

Job summary

Lum’s Chevrolet GMC is seeking a friendly, organized Service Coordinator to join our McMinnville service department. This full-time, day-shift role involves greeting customers, directing them to the right advisor, and ensuring smooth service drive operations in a customer-first environment.

The position requires high school education, 18+ years old, and a valid driver’s license. Strong communication and basic computer skills are a plus.

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license with an acceptable driving record.
• Friendly and professional personality with a genuine interest in helping customers.
• Strong communication and customer service skills.
• Comfortable speaking with customers both in person and over the phone.

Responsibilities

• Serve as a friendly and professional greeter in the service drive during scheduled service drive assignments.
• Welcome customers arriving for service and assist with directing them to the appropriate Service Advisor or department.
• Assist with customer vehicle flow and service drive operations.
• Drive the dealership shuttle as needed and provide safe, courteous transportation for customers.
• Answer inbound service calls during scheduled phone assignments.
• Make outbound service calls to customers regarding service needs, appointments, maintenance reminders, follow-up, and other service-related matters.
• Schedule, confirm, and update customer service appointments.
• Accurately document customer information, appointments, and communications in dealership systems.
• Assist Service Advisors and other Service Department employees with customer needs.
• Communicate effectively with customers and dealership employees.
• Maintain a professional, organized, and customer-friendly environment.
• Follow all dealership safety procedures and driving requirements.

Skills

Customer service

Communication

Organizational skills

Professionalism

Self-motivation

Education

High School

Tools

Dealership systems

Job description

Job Details

Job Location: Lums Chevrolet GMC - MCMINNVILLE, OR 97128

Position Type: Full Time

Education Level: High School

Salary Range: $17.00 - $17.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Customer Service

Service Coordinator

Lum’s Chevrolet GMC is looking for a friendly, organized, and customer-focused Service Coordinator to join our Service Department in McMinnville.

Responsibilities

• Serve as a friendly and professional greeter in the service drive during scheduled service drive assignments.
• Welcome customers arriving for service and assist with directing them to the appropriate Service Advisor or department.
• Assist with customer vehicle flow and service drive operations.
• Drive the dealership shuttle as needed and provide safe, courteous transportation for customers.
• Answer inbound service calls during scheduled phone assignments.
• Make outbound service calls to customers regarding service needs, appointments, maintenance reminders, follow-up, and other service-related matters.
• Schedule, confirm, and update customer service appointments.
• Accurately document customer information, appointments, and communications in dealership systems.
• Assist Service Advisors and other Service Department employees with customer needs.
• Communicate effectively with customers and dealership employees.
• Maintain a professional, organized, and customer-friendly environment.
• Follow all dealership safety procedures and driving requirements.
• Perform other duties as assigned.

Schedule

This is a full-time, day-shift position. The Service Coordinator will have scheduled assignments throughout the day based on Service Department needs. Responsibilities will rotate between areas such as the service drive, customer shuttle, and service phone and appointment functions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k) retirement plan
• Employee discounts
• Holiday Savings Plan
• Employee Demo Program
• Employee referral bonuses
• Employer donation matching
• Training and career growth opportunities
• Family-owned and community-focused work environment
• Fun and supportive team environment

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license with an acceptable driving record.
• Friendly and professional personality with a genuine interest in helping customers.
• Strong communication and customer service skills.
• Comfortable speaking with customers both in person and over the phone.
• Organized and able to transition between different scheduled responsibilities throughout the day.
• Ability to stay focused and productive in a busy Service Department.
• Strong attention to detail.
• Dependable, punctual, and willing to help wherever needed.
• Basic computer skills and the ability to learn dealership systems.
• Previous customer service, receptionist, call center, automotive, or dealership experience is preferred but not required.
• Ability to pass a pre-employment background check, MVR check, and pre-employment drug screen.

Why Lum’s?

We are a family-owned dealership that values teamwork, empathy, loyalty, growth, and having fun while doing great work.

If you enjoy working with people, are comfortable taking on different responsibilities throughout the day, and want to be part of a team that puts customers first, we want to hear from you.

Lum’s Chevrolet GMC, McMinnville, Oregon

Lum’s Family of Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.