Auto Service Scheduling Specialist

Della Auto Group; Town of Queensbury (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company-matched 401(k) retirement plan

Job summary

Della Auto Group in Queensbury, NY is seeking a Service Appointment Coordinator to handle scheduling for the dealership's service center. This full-time, hourly role focuses on coordinating appointments, maintaining records, and ensuring a smooth customer experience.

The position requires strong communication, organizational skills, and the ability to multi-task in a fast-paced environment. Benefits include health insurance, PTO, and a company-matched 401(k).

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Organized and detail-oriented with the ability to multi-task.
• Proficient computer skills and ability to learn new software systems.
• Ability to work in a fast-paced environment and handle a high volume of phone calls.
• Must be available to work a flexible schedule, including evenings and weekends.

Responsibilities

• Answer incoming calls and schedule service appointments for customers
• Maintain accurate and organized records of all appointments and customer information
• Coordinate with service technicians and advisors to ensure prompt and efficient service for customers
• Follow up with customers to confirm appointments and address any concerns or changes
• Monitor service schedule to ensure timely completion of appointments and communicate any delays or issues to customers
• Up-sell services and products to customers based on their vehicle's needs and manufacturer recommendations
• Provide exceptional customer service and resolve any customer complaints or issues in a timely and professional manner
• Assist with other tasks and projects as assigned by management

Skills

Communication skills

Interpersonal skills

Organizational skills

Detail oriented

Computer skills

Education

High school diploma

Tools

CRM systems

Software proficiency

Job description

Della Auto Group in Queensbury, NY is seeking a Service Appointment Coordinator to handle scheduling for the dealership's service center. This full-time, hourly role focuses on coordinating appointments, maintaining records, and ensuring a smooth customer experience.

The position requires strong communication, organizational skills, and the ability to multi-task in a fast-paced environment. Benefits include health insurance, PTO, and a company-matched 401(k).