Auto Service Scheduler & Customer Care Pro

DELLA Mazda; Town of Queensbury (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company-matched 401(k)

Job summary

The DELLA Auto Group in Queensbury, NY is seeking a Service Appointment Coordinator to manage service bookings for our dealership. This full-time, hourly position focuses on scheduling, records, and customer communication to ensure smooth service experiences.

You will work with service advisors and technicians, upsell recommended services, and provide friendly, efficient service to every customer. A HS diploma and customer service experience are required.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Organized and detail-oriented with the ability to multi-task.
• Proficient computer skills and ability to learn new software systems.
• Ability to work in a fast-paced environment and handle a high volume of phone calls.
• Must be available to work a flexible schedule, including evenings and weekends.

Responsibilities

• Answer incoming calls and schedule service appointments for customers
• Maintain accurate and organized records of all appointments and customer information
• Coordinate with service technicians and advisors to ensure prompt and efficient service for customers
• Follow up with customers to confirm appointments and address any concerns or changes
• Monitor service schedule to ensure timely completion of appointments and communicate any delays or issues to customers
• Up-sell services and products to customers based on their vehicle's needs and manufacturer recommendations
• Provide exceptional customer service and resolve any customer complaints or issues in a timely and professional manner
• Assist with other tasks and projects as assigned by management

Skills

Communication

Interpersonal skills

Multi-tasking

Organized

Education

High school diploma or equivalent

Job description

The DELLA Auto Group in Queensbury, NY is seeking a Service Appointment Coordinator to manage service bookings for our dealership. This full-time, hourly position focuses on scheduling, records, and customer communication to ensure smooth service experiences.

You will work with service advisors and technicians, upsell recommended services, and provide friendly, efficient service to every customer. A HS diploma and customer service experience are required.