Auto Service Concierge & Team Lead (Sign-On Bonus)

Brewster Ford; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(K) Plan w/ Matching

Paid Vacation

Employee Appreciation Events

Job summary

A reputable automotive dealership in New York is seeking a Service Manager to oversee operations and ensure customer satisfaction. The ideal candidate will have Ford experience, strong management skills, and a commitment to high service standards. Responsibilities include supervising service orders, managing technicians, and maintaining positive customer relations. Benefits include a sign-on bonus and comprehensive plans for medical, dental, and vision.

Qualifications

• Must have Ford experience.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional personal appearance.
• Consistent record of service and sales success.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.
• Sign on bonus.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt service.
• Take ownership of customer experience to leave a positive impression.
• Provide concierge support for all owner inquiries.
• Ensure technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems and services.
• Maintain Customer Happiness scores above company standards.
• Assist in diagnosing vehicle problems and ordering parts.
• Oversee warranty claims administration and train service department.
• Set schedules and assign tasks to department employees.
• Reinforce company policies and standards.
• Encourage compliance with applicable laws and regulations.
• Maintain relationships with factories and employee relations.
• Collaborate on hiring and discipline decisions.

Skills

Ford experience

Time management

Communication skills

Organizational skills

Customer satisfaction

Team oriented

Job description

A reputable automotive dealership in New York is seeking a Service Manager to oversee operations and ensure customer satisfaction. The ideal candidate will have Ford experience, strong management skills, and a commitment to high service standards. Responsibilities include supervising service orders, managing technicians, and maintaining positive customer relations. Benefits include a sign-on bonus and comprehensive plans for medical, dental, and vision.