Automotive Service Concierge (Express Advisor)

Teton Auto Group; Idaho Falls (ID); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plans

Long-term security

Wellness program

Discounts

Job summary

Teton Auto Group in Idaho Falls is seeking a Service Advisor to coordinate customer services and repairs, confirming warranty and service contract coverage, developing estimates, writing repair orders, and maintaining exceptional customer service and communication with technicians. This role emphasizes clear, proactive communication and efficient paperwork handling.

The ideal candidate will have excellent communication and organizational skills, extensive automotive knowledge, and the ability to

Qualifications

• High school diploma/GED required.
• Extensive knowledge of automotive industry and parts.
• Excellent communication and organizational skills.
• Ability to communicate equally well with technicians, customers and senior management.

Responsibilities

• Greet customers promptly and efficiently in person and on the phone.
• Listen to customer descriptions to determine the service or repairs required and prepare estimates and invoices.
• Perform walk around on customer’s vehicle with customer present.
• Write a brief description of the problem on the repair order to help the technician locate the problem.
• Explain thoroughly to customer all completed work and any recommendations from the technician.
• Collect payment from customer and act as liaison between customer and manufacturer representatives and technicians.
• Schedule appointments and answer questions regarding repairs or maintenance.
• Maintain manufacturer certification as required.

Skills

Communication

Organizational skills

Automotive knowledge

Customer service

Education

High school diploma or GED

Job description

Teton Auto Group in Idaho Falls is seeking a Service Advisor to coordinate customer services and repairs, confirming warranty and service contract coverage, developing estimates, writing repair orders, and maintaining exceptional customer service and communication with technicians. This role emphasizes clear, proactive communication and efficient paperwork handling.

The ideal candidate will have excellent communication and organizational skills, extensive automotive knowledge, and the ability to