Service Advisor: Elevate Auto Service

Young Mazda Idaho Falls; Idaho Falls (ID); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Young Automotive Group in Idaho Falls is seeking a skilled Service Advisor/Service Writer to join our team. You’ll act as the liaison between customers and service technicians, ensuring clear communication and outstanding service throughout the repair process.

This family-owned, people-first culture offers real career growth, excellent benefits including on-site medical options, and opportunities to build lasting relationships with customers while guiding vehicle maintenance and repairs.

Qualifications

• Two years related experience and/or training required.
• History of solid and successful employment with good references.
• Proven track record of providing exceptional customer service; prior sales experience helpful.
• Clean driving record.
• Able to pass background check and drug screen.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival.
• Writes up customer’s vehicle problems accurately and clearly on repair orders.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Refs to service history.
• Inspects vehicle and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair and informs customers of changes in estimate or time.
• Explains cost and time requirements and obtains authorization before additional repairs.
• Keeps service department forms up-to-date and pricing guides.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Handles telephone inquiries regarding appointments and work in process.

Skills

Interpersonal skills

Customer service

Communication

Automotive knowledge

Job description

Young Automotive Group in Idaho Falls is seeking a skilled Service Advisor/Service Writer to join our team. You’ll act as the liaison between customers and service technicians, ensuring clear communication and outstanding service throughout the repair process.

This family-owned, people-first culture offers real career growth, excellent benefits including on-site medical options, and opportunities to build lasting relationships with customers while guiding vehicle maintenance and repairs.