Automotive Service Concierge & Customer Experience Leader

Twinfallschevrolet; Twin Falls (ID); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401K Plan

Medical and Dental

PTO

Flexible work schedule

Job summary

Twinfallschevrolet in Twin Falls, Idaho is seeking a Service Advisor who will take ownership of customers' experiences and ensure effective service in the Drive Lane. The ideal candidate will be organized and possess fantastic communication skills, willing to support the needs of customers while managing the team efficiently.

This position welcomes individuals from customer service backgrounds, including retail, hospitality, and restaurant industries. The roles involve responding to inquiries promptly and ensuring a positive experience for vehicle owners.

Qualifications

• Willing to submit to a pre-employment background check & drug screen.
• Clean driving record.
• Professional, well-groomed personal appearance.

Responsibilities

• Oversee the flow of Drive Lane for effective service.
• Take ownership of customer experiences.
• Provide concierge support for owner inquiries.
• Ensure technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Ability to manage others

Job description

Twinfallschevrolet in Twin Falls, Idaho is seeking a Service Advisor who will take ownership of customers' experiences and ensure effective service in the Drive Lane. The ideal candidate will be organized and possess fantastic communication skills, willing to support the needs of customers while managing the team efficiently.

This position welcomes individuals from customer service backgrounds, including retail, hospitality, and restaurant industries. The roles involve responding to inquiries promptly and ensuring a positive experience for vehicle owners.