Automotive Service Advisor Town North Mazda

Snell Motor Companies; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program

Job summary

Snell Motor Companies seeks a Service Advisor to deliver an exceptional customer experience and to act as the liaison between customers and service technicians.

You will listen to symptoms, review records, verify warranty coverage, prepare repair orders and estimates, obtain approvals, and maintain customer rapport throughout the service process.

Qualifications

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general.
• Ability to review service orders and inspect the vehicle for necessary repairs.
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
• Ability to communicate well with co-workers and co-workers throughout repair process.

Responsibilities

• The Service Advisor creates an exceptional customer experience while creating customer loyalty.
• Acts as a liaison between the customer and the service technician.
• Ascertains automotive problems by listening to symptoms, inspecting, and reviewing records.
• Verifies warranty and service contract coverage and explains provisions.
• Develops estimates by costing materials, labor, and deductibles, and prepares RO with approvals.
• Maintains customer rapport by explaining estimates and obtaining approvals and contact details.
• Keeps automotive records by recording problems and corrective actions.
• Updates job knowledge by reading manufacturers' publications and pursuing education.
• Enhances organization reputation by taking ownership of new requests and adding value.

Skills

Customer relations

Technical knowledge

Communication

Warranty knowledge

Tools

Service database system

Job description

The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general
• Ability to review service orders and inspect the vehicle for necessary repairs
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
• Ability to communicate well with co-workers and co-workers throughout repair process.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays & paid time off
• Vision insurance
• Earn vacation hours after 90 days
• Aggressive Employee Referral Program