Automotive Service Concierge

The Tamaroff Group; Southfield (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Tamaroff Group in Southfield, MI is seeking a Service Advisor to deliver exceptional customer service in the automotive service department. You will work closely with customers to understand needs, explain maintenance options, and guide them through the service process to ensure satisfaction.

Ideal candidates have prior service-advisor or related experience, strong communication skills, and the ability to build lasting customer relationships.

Qualifications

• Previous experience as a service advisor, customer service representative, or in a similar role, preferably in the automotive industry.
• Experience in building relationships and resolving customer concerns.
• Excellent communication and interpersonal skills.
• Ability to understand and explain technical vehicle information to customers.
• Goal-oriented with the ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Basic understanding of automotive services, repairs, and maintenance is a plus.

Responsibilities

• Greet and engage customers in the service department, schedule and coordinate services.
• Provide detailed information about maintenance and repairs to help customers decide.
• Guide customers through the service process from check-in to explaining work performed.
• Cultivate lasting relationships to ensure repeat business and referrals.
• Work toward service goals, ensuring timely, efficient, and accurate service delivery.
• Collaborate with the service team, technicians, and management to meet customer needs.
• Follow up on completed services and future maintenance to maintain relationships.

Skills

Customer service

Communication

Problem solving

Relationship building

Organizational skills

Job description

The Tamaroff Group in Southfield, MI is seeking a Service Advisor to deliver exceptional customer service in the automotive service department. You will work closely with customers to understand needs, explain maintenance options, and guide them through the service process to ensure satisfaction.

Ideal candidates have prior service-advisor or related experience, strong communication skills, and the ability to build lasting customer relationships.