Automotive Service Concierge | Customer-First Support

CarMax Inc.; Austin (TX); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Commission

Paid time off

Holiday pay

Benefits overview

Job summary

CarMax is seeking a Service Consultant in Austin, TX to bridge customers and technicians, ensuring clear communication throughout the service and repair process. You’ll guide customers before, during, and after service, balancing technical detail with a customer-first approach.

The role emphasizes professional service, accuracy in documenting concerns, and timely status updates, with opportunities to grow within a large, nationwide retailer that values integrity and customer experience.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Active listening

Data entry

Cross-functional collaboration

Flexible shifts

Policy adherence

Physical stamina

Job description

CarMax is seeking a Service Consultant in Austin, TX to bridge customers and technicians, ensuring clear communication throughout the service and repair process. You’ll guide customers before, during, and after service, balancing technical detail with a customer-first approach.

The role emphasizes professional service, accuracy in documenting concerns, and timely status updates, with opportunities to grow within a large, nationwide retailer that values integrity and customer experience.