Automotive Service Experience Specialist

Westbury Jeep Chrysler Dodge; Village of Westbury (NY); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan

Paid Time Off

Vacation & Sick Days

Paid Holidays

Life & Disability Insurance

Employee Discounts

Professional Development

Job summary

Westbury Jeep Chrysler Dodge Ram is looking for a Customer Experience Advocate to join our busy Automotive Service Department. This full-time role involves ensuring that customers receive exceptional service from the moment they arrive. Responsibilities include contacting customers daily for feedback, conducting follow-up calls, and organizing customer satisfaction meetings.

The ideal candidate enjoys working with people, is organized, and has strong communication skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong telephone and follow-up skills.
• Professional, friendly, and approachable personality.
• Strong listening skills and the ability to ask effective questions.
• Highly organized with strong attention to detail.
• Self-motivated, dependable, and team-oriented.
• Comfortable making a high volume of customer follow-up calls.
• Strong computer and data-entry skills.

Responsibilities

• Ensure all service customers are contacted daily regarding their experience.
• Conduct customer satisfaction and follow-up calls.
• Gather customer feedback and identify opportunities for improvement.
• Greet and welcome customers entering the service department.
• Track customer feedback to assist in addressing service issues.
• Support dealership goals for CSI and customer retention.

Skills

Verbal communication

Written communication

Customer service

Listening skills

Multitasking

Follow-up skills

Organizational skills

Data-entry skills

Job description

Westbury Jeep Chrysler Dodge Ram is looking for a Customer Experience Advocate to join our busy Automotive Service Department. This full-time role involves ensuring that customers receive exceptional service from the moment they arrive. Responsibilities include contacting customers daily for feedback, conducting follow-up calls, and organizing customer satisfaction meetings.

The ideal candidate enjoys working with people, is organized, and has strong communication skills.