Auto Service Advisor - Customer Experience Leader

Hireology; McKinney (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Great team environment

401(k) with match

Health care plans

No Sundays

Training program

Career paths

Job summary

McKinney Buick GMC in McKinney, TX is seeking a Service Advisor to own the customer experience in our service department. You will be the main point of contact, explaining repair processes, coordinating scheduling, and ensuring a smooth, positive visit for every guest.

We welcome candidates with strong customer service backgrounds from hospitality or retail and offer a great team environment, 401(k) with company match, health plans, a five-day work week (closed Sundays), and training to help you

Qualifications

• Organized and friendly personality and professional, well-groomed appearance.
• Demonstrated ability to work well with others.
• Time management skills.
• Fantastic communication skills with your customers.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license and must be at least 18 years old

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer’s experience to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Manage daily technicians’ time to maximize service sales.
• Maintain High CSI standards.

Skills

Communication skills

Organized

Time management

Customer service

Professional appearance

Job description

McKinney Buick GMC in McKinney, TX is seeking a Service Advisor to own the customer experience in our service department. You will be the main point of contact, explaining repair processes, coordinating scheduling, and ensuring a smooth, positive visit for every guest.

We welcome candidates with strong customer service backgrounds from hospitality or retail and offer a great team environment, 401(k) with company match, health plans, a five-day work week (closed Sundays), and training to help you