Customer Service Representative - Collision Center

Chapman Bell Rd. Mazda; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Supportive Team Environment

Employee/Family Discounts

Volunteer Opportunities and More!

Job summary

Chapman Automotive Group in Tucson, AZ, seeks a friendly Customer Service Representative to be the first point of contact for customers during the vehicle repair process. You will assist with check-ins, document conditions, answer inquiries, and work with service teams to ensure a seamless experience reflecting our commitment to quality.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple tasks in a fast-paced auto-service environment, delivering exceptional

Qualifications

• Excellent interpersonal and communication skills.
• Detail-oriented with accurate documentation.
• Ability to multitask in a fast-paced environment.
• Experience in customer service preferred.
• Proficient with computers and common software.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist customers with vehicle check-in upon arrival, documenting pre-existing damage and taking photos.
• Communicate with customers regarding the vehicle repair process.
• Assist customers with scheduling appointments and service information.
• Collaborate with team members across departments to resolve issues.
• Maintain accurate records of customer interactions and inspections.
• Follow up with customers to ensure needs are met and expectations are exceeded.
• Contribute to continuous improvement of customer service processes.

Skills

Interpersonal skills

Communication

Attention to detail

Problem-solving

Organization

Customer service experience

Computers & software

Tools

CRM software

Job description

Chapman Automotive Group is proud to be one of the leading automotive groups in Arizona and Nevada, committed to delivering the best vehicle ownership experience through extraordinary customer service and support.

We are looking for a passionate, customer-focused Customer Service Representative to join our team and ensure our valued customers have a positive, efficient experience. The ideal candidate will be friendly, welcoming, detail-oriented, and committed to operational excellence through strong organizational and communication skills.

In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout the vehicle repair process. You will assist with vehicle check-ins, accurately document vehicle conditions, address customer inquiries, and work closely with various departments to ensure a seamless customer experience that reflects our commitment to quality and satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist customers with vehicle check-in upon arrival, conducting thorough walk-around inspections, documenting pre-existing damage, taking required photographs, verifying customer and vehicle information, and ensuring all necessary paperwork is completed accurately before repairs begin.
• Communicate professionally with customers regarding the vehicle repair process, providing clear information and addressing questions or concerns.
• Assist customers with scheduling appointments, providing service information, and addressing concerns.
• Collaborate with team members across departments to resolve customer issues efficiently and ensure a smooth repair process.
• Maintain accurate and detailed records of customer interactions, vehicle inspections, documentation, and transactions.
• Follow up with customers to ensure their needs are met and expectations exceeded.
• Contribute to continuous improvement initiatives to enhance customer service processes.

Requirements

• Excellent interpersonal and communication skills.
• Ability to perform detailed vehicle check-ins, accurately document vehicle conditions, and communicate professionally with customers regarding the repair process.
• Strong attention to detail and the ability to complete vehicle inspection documentation accurately and thoroughly.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and organizational abilities.
• Experience in a customer service role preferred.
• Proficiency with computers and common software applications.
• Positive attitude and a commitment to delivering excellent customer service.
• Previous automotive collision repair or dealership experience preferred, but not required.

What We Offer

• Competitive Pay!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.

• Volunteer Opportunities and More!

Benefits to Support Employee Well-Being

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.