Automotive Service Concierge | Customer-Centric Advisor

Birchwood; Saint Louis Park (MN); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Bonus incentives

Comprehensive benefits

RSP matching

Employee referral bonus

Career development

Wellness program

Volunteer program

Company events

Job summary

Birchwood Automotive Group is seeking a Service Consultant to help achieve high customer satisfaction after vehicle purchase. You will schedule services and repairs efficiently and keep customers informed with clear explanations using our industry software.

You will communicate repair times to customers, maintain open dialogue, and provide a friendly, customer-centric experience. The role requires energy, reliability, and a willingness to learn and adapt in a fast-paced environment.

Qualifications

• Experience as a service consultant is preferred.
• Strong customer service mindset and relationship-building.
• Ability to thrive in a collaborative team environment.
• Excellent time management and detail orientation.
• Experience completing work orders and invoicing.
• Commitment to ongoing learning and professional growth.
• Comfort with using technology for daily tasks.
• Automotive service or sales experience is an asset.
• Valid Class 5F driver’s license and reliable transportation.

Responsibilities

• Schedule services and repairs efficiently.
• Maintain open and current communication with customers.
• Explain repairs and estimated times using industry software.
• Provide a customer-centric service experience.

Skills

Service experience

Customer relationship

Team collaboration

Time management

Work orders

Continuous learning

Tech savvy

Automotive experience

Driver's license

Job description

Birchwood Automotive Group is seeking a Service Consultant to help achieve high customer satisfaction after vehicle purchase. You will schedule services and repairs efficiently and keep customers informed with clear explanations using our industry software.

You will communicate repair times to customers, maintain open dialogue, and provide a friendly, customer-centric experience. The role requires energy, reliability, and a willingness to learn and adapt in a fast-paced environment.