Automotive Service Concierge – Client Experience Expert

woodhouse; Omaha (NE); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Life Insurance

Disability Insurance

401K with match

Paid Time Off

Paid Holidays

Bereavement Pay

Employee Assistance Program

Referral Bonus

Customer Referral Bonus

Employee of the Month

Appreciation Week

Employee Discounts

Family Insurance

Career Growth

Tuition Assistance

In-house Training

Manufacturer Training

Job summary

Woodhouse Auto Family is hiring a friendly and organized Automotive Service Concierge in Omaha, NE. The role involves meeting and directing customers to the service Advisors, handling customer relations, and acting as the liaison between customers and advisors.

You will work with a team to deliver exceptional service on a full-time schedule, Monday through Friday, 7:00 AM to 6:00 PM, and participate in Woodhouse’s comprehensive benefits and growth opportunities.

Qualifications

• Valid driver's license and acceptable driving record.
• Ability to pass a pre-employment background check and drug screening.
• Ability to work in a fast-paced environment.
• Excellent driving and parking skills.

Responsibilities

• Greets customers on the service drive and directs them to the appropriate personnel.
• Expedites service initiation by researching customer needs and directing to advisors.
• Answers multi-line phones and routes calls to staff, taking messages as needed.
• Maintains professional, courteous communication to minimize wait times and improve experience.
• Ensures coordination with the service team for a smooth customer journey and follow-up on repairs.

Skills

Customer service

Communication

Multitasking

Professionalism

Driving skills

Job description

Woodhouse Auto Family is hiring a friendly and organized Automotive Service Concierge in Omaha, NE. The role involves meeting and directing customers to the service Advisors, handling customer relations, and acting as the liaison between customers and advisors.

You will work with a team to deliver exceptional service on a full-time schedule, Monday through Friday, 7:00 AM to 6:00 PM, and participate in Woodhouse’s comprehensive benefits and growth opportunities.