Automotive Service Concierge & Appointment Coord

J. C. Lewis Ford, LLC; Pooler (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holidays

Medical, dental, and vision insurance

Life insurance and AD&D

Short- and long-term disability

Team-focused work environment

Job summary

J.C. Lewis Motor Co. in Pooler, GA is seeking a service cashier and appointment coordinator to be the first point of contact for service customers. The role focuses on service cashier duties with additional coverage for appointment coordinators as needed.

The position is full-time, on-site in Pooler, and requires excellent communication, organization, and reliability to manage payments, invoices, and appointment scheduling in a fast-paced dealership environment.

Qualifications

• Prior automotive BDC, service, cashier, or call center experience preferred.
• Computer proficiency, with experience using computer tracking systems for calls and appointments.
• Excellent communication skills, organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• At least 19 years of age with a valid driver's license and an acceptable driving record.

Responsibilities

• Serve as the liaison between the service department and customers.
• Collect service payments and close service invoices.
• Assist the service department with loaner vehicle fleet prep, check-out, and check-in.
• Receive and respond to a high volume of inbound calls and online inquiries in a prompt, professional manner.
• Identify customer needs and schedule or modify service appointments.

Tools

CRM software

Job description

J.C. Lewis Motor Co. in Pooler, GA is seeking a service cashier and appointment coordinator to be the first point of contact for service customers. The role focuses on service cashier duties with additional coverage for appointment coordinators as needed.

The position is full-time, on-site in Pooler, and requires excellent communication, organization, and reliability to manage payments, invoices, and appointment scheduling in a fast-paced dealership environment.