Automotive Service Concierge & Advisor

Paycom - ATS; Neenah (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits package

401k match

HSA

Paid time off

Career growth

Training & development

Job summary

Russ Darrow Neenah Direct is seeking a motivated Service Advisor to join our service team. You will schedule service work, greet customers, and gather vehicle information.

You will prepare estimates, explain repairs, and monitor progress while keeping customers informed. We offer training, advancement opportunities, and a competitive benefits package.

Join a community-focused dealership with over five decades of success and a commitment to excellent customer service.

Qualifications

• Must be a top performer willing to go above and beyond for customers.
• Must have at least 1 year experience in automobile service write ups.
• Self-motivated, organized and driven to succeed.
• Must possess valid driver's license.

Responsibilities

• Greeting customers promptly.
• Obtaining customer and vehicle information.
• Clearly reporting all vehicle symptoms as described by the customer.
• Determining and recommending needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verifying that the final invoice reconciles with the work performed on the repair order.
• Explaining all completed work and charges to customers.

Skills

Sales

Customer service

Scheduling

Written communication

Job description

Russ Darrow Neenah Direct is seeking a motivated Service Advisor to join our service team. You will schedule service work, greet customers, and gather vehicle information.

You will prepare estimates, explain repairs, and monitor progress while keeping customers informed. We offer training, advancement opportunities, and a competitive benefits package.

Join a community-focused dealership with over five decades of success and a commitment to excellent customer service.