Automotive Service Advisor – Customer Care & Growth

RUSS DARROW GROUP; Wauwatosa (WI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation Plans

Full Benefits Package

Medical, Dental & Vision

401k with Company Match

HSA with Company Contribution

PTO from day one

Growth and Advancement Opportunities

Continuous Training and Development

Job summary

Russ Darrow Wauwatosa Kia is seeking a motivated, customer-focused Automotive Service Advisor to join our service team. This role involves scheduling service appointments, documenting vehicle concerns, and preparing accurate estimates while keeping customers informed throughout the repair process.

We value strong communication, a commitment to excellent customer service, and the ability to build long-term relationships with clients.

Qualifications

• Must be a top performer willing to go above and beyond for customers.
• Outstanding in sales and follow through.
• Must have at least 1 year experience in automobile service write ups.

Responsibilities

• Greet customers promptly and provide a professional, welcoming service experience
• Gather and accurately document customer and vehicle information
• Listen to customers’ concerns and clearly communicate vehicle symptoms to service technicians
• Schedule automotive maintenance and repair appointments
• Review vehicle age, mileage, service history, and technician recommendations to identify needed maintenance
• Explain recommended repairs, maintenance services, timelines, and costs to customers
• Prepare complete and accurate estimates for parts and labor
• Obtain customer authorization before beginning additional repairs or services
• Monitor repair orders and vehicle progress throughout the day
• Provide customers with frequent updates regarding service status and completion times
• Coordinate with automotive technicians, parts personnel, and service department staff
• Verify that final invoices accurately reflect the work completed
• Review completed repairs and charges with customers
• Deliver excellent customer service and build long-term customer relationships

Skills

Customer focus

Sales skills

Service write-ups

Job description

Russ Darrow Wauwatosa Kia is seeking a motivated, customer-focused Automotive Service Advisor to join our service team. This role involves scheduling service appointments, documenting vehicle concerns, and preparing accurate estimates while keeping customers informed throughout the repair process.

We value strong communication, a commitment to excellent customer service, and the ability to build long-term relationships with clients.