Service Advisor

Paycom - ATS; Greenfield (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Medical, Dental & Vision

401k with company match

HSA with company contribution

PTO from day one

Job summary

The Russ Darrow Group in Wisconsin is seeking a Service Advisor to schedule service work, understand customer needs, and upsell needed maintenance. You will be the first point of contact for customers and collect vehicle information to start the service process.

You will prepare cost estimates, track progress, and clearly explain all completed work and charges to customers. Training and advancement opportunities are provided as part of a supportive team culture.

Qualifications

• Must have at least 1 year experience in automobile service write ups.
• Top performer with sales and follow through.
• Self-motivated, organized and driven to succeed.
• Valid driver's license required.

Responsibilities

• Greeting customers promptly.
• Obtaining customer and vehicle information.
• Clearly reporting all vehicle symptoms as described by the customer.
• Determining and recommending needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verifying that the final invoice reconciles with the work performed on the repair order.
• Explaining all completed work and charges to customers.

Job description

The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.What We OfferWe believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you.SummaryThe Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.ResponsibilitiesGreeting customers promptlyObtaining customer and vehicle informationClearly reporting all vehicle symptoms as described by the customerDetermining and recommending needed maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerifying that the final invoice reconciles with the work performed on the repair orderExplaining all completed work and charges to customersQualificationsMust be a top performer willing to go above and beyond for customersOutstanding in sales and follow throughMust have at least 1 year experience in automobile service write upsSelf-motivated, organized and driven to succeedMust possess valid driver's licenseBenefitsCompetitive Compensation PlansFull Benefits PackageMedical, Dental & Vision401k with Company MatchHSA with Company ContributionPTO from day one!!Growth and Advancement OpportunitiesContinuous Training and Development